Question 1

How do I book flights and holiday packages with AirTravis?

Accepted Answer

You can search for flights, luxury hotels, or curated tour packages directly using our online search engine. Once you submit your desired travel dates, routes, and passenger details (including child ages), our dedicated travel concierge will instantly prepare customized flight itineraries with negotiated wholesale fares and send your confirmed quote via WhatsApp and email.

Question 2

Can I hold a flight fare before completing payment?

Accepted Answer

Yes. Depending on airline fare rules and booking advance windows, AirTravis can hold airline reservations for up to 24 to 72 hours without immediate ticketing. This protects you against price surges while you finalize your travel plans.

Question 3

How will I receive my e-tickets and hotel vouchers?

Accepted Answer

Once your payment or booking deposit is verified, your official airline e-ticket (with 6-character PNR code) and hotel booking confirmation vouchers are dispatched immediately to your email address and sent via our WhatsApp concierge.

Question 4

What payment methods and currencies do you accept?

Accepted Answer

We support payments in Indian Rupees (INR ₹), US Dollars (USD $), UAE Dirhams (AED), Euros (EUR €), and British Pounds (GBP £). We accept all major Credit/Debit cards (Visa, MasterCard, American Express), UPI, Net Banking, NEFT/RTGS, and international wire transfers.

Question 5

Are my payment details secure with AirTravis?

Accepted Answer

Absolutely. All transactions are processed through bank-grade 256-bit SSL encrypted payment gateways. AirTravis never stores your sensitive credit card CVV or banking credentials.

Question 6

What is AirTravis’s cancellation and refund policy?

Accepted Answer

Cancellations depend on individual airline and hotel fare conditions (Refundable vs. Non-refundable). If your ticket allows cancellation, AirTravis will process your refund request immediately with the carrier. Once approved by the airline, refunds are credited back to your original payment method within 5 to 7 business days.

Question 7

Can I change my travel dates or flight route after booking?

Accepted Answer

Yes, date changes and itinerary re-routings are permitted on most airline tickets subject to airline fare difference and nominal airline change fees. Our 24/7 concierge will handle the entire change request with the airline on your behalf.

Question 8

What is the standard baggage allowance for international flights?

Accepted Answer

Baggage allowances vary by airline and cabin class: Economy typically includes 1 carry-on bag (7 kg) and 1 to 2 checked bags (23 kg each or 30 kg total allowance for Gulf & Asian carriers). Business and First Class travelers enjoy 32 kg to 40 kg checked luggage. Detailed baggage allowance is clearly stated on your e-ticket voucher.

Question 9

What are the baggage allowances for infants and children?

Accepted Answer

Children traveling on child fares (ages 2 to 11) enjoy full standard adult baggage allowances. Infants under 2 years traveling on a lap fare usually receive 10 kg of checked baggage plus one collapsible stroller or baby car seat free of charge.

Question 10

Do I need a transit visa for layovers?

Accepted Answer

Transit visa requirements depend on your nationality, the transit airport, and whether you need to clear immigration or change terminals. Our travel consultants verify transit visa requirements for every itinerary booked with AirTravis.

Question 11

What passport validity is required for international travel?

Accepted Answer

Most international destinations require your passport to be valid for at least 6 months beyond your scheduled return date and have at least 2 blank visa pages.

Question 12

Can I request special meals, wheelchair assistance, or bassinet seats?

Accepted Answer

Yes! You can specify your dietary preferences (Vegetarian, Halal, Jain, Kosher, Diabetic), request airport wheelchair escort, or reserve bassinet seats for infants. AirTravis confirms these special service requests directly with the airline during ticketing at zero extra service fee.

Frequently Asked Questions

Talk to an AirTravis Travel Specialist